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Your Communication System is Determining

Your Future

Do You Know How it is Performing?

introducing

X Series transforms the customer experience by enabling customers and employees to interact in one system of engagement. Enterprises can now optimise valuable moments of engagement with one set of data in one system of intelligence. The results are faster time to resolution at a lower cost and a better experience for customers and employees.

one cloud solution

for

Enterprise Voice, Meetings, Collaboration, and Contact Centre across mobile and desktop devices

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  • One system of engagement
  • One system of intelligence
  • One cloud communication platform
  • Communication. Transformed.
X is 
an easy transition from collaboration to phone to meeting
full context with every live interaction
centralised team messaging with all collaboration platforms
data analytics on every employee and customer interaction
supervisor enablement & agent feedback
intelligent interactions between employees & customers

The Experience is Everything

The challenges of competing on customer experience

how enterprises can support more intelligent engagement

Gartner White Paper
Customer Experience

Businesses believe customer experience is key to their success, very few have a communications infrastructure that enables best-in-class customer interactions. Many businesses today have on-premise, siloed point solutions for phone, video meetings, collaboration, and contact center. 8×8 changes this paradigm with X Series. X Series transforms the customer experience by enabling customers and employees to interact in one system of engagement. Businesses can now optimize valuable moments of engagement with one set of data in one system of intelligence. The results are faster time to resolution at a lower cost and a better experience for customers and employees, leading to less churn and more revenue.

The 3rd Wave of enterprise communications brings the power we have as consumers to the business creating one system of engagement and in turn, one system of intelligence. With a single cloud engagement solution, you can now arm employees with the tools they need to communicate, collaborate and access the organisation’s most valuable data and experts in one intelligent, easy to manage solution. One engagement platform allows you to move at the speed of employee and customer expectations, leading to less churn and more revenue.

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